Sales Policy for BigTopix

Effective from December 18, 2024

Welcome to BigTopix! We specialize in providing high-quality coffee grinders and premium accessories for coffee lovers. By shopping with us, you are agreeing to the following sales policy, which outlines the terms and conditions related to the purchasing process on our website. Please read carefully before making any purchases.

  1. Product Availability
    At BigTopix, we strive to ensure that all the products listed on our website are available for purchase. However, due to high demand or other unforeseen circumstances, certain items may become temporarily out of stock. In the event that a product you’ve ordered becomes unavailable, you will be notified immediately via email, and we will offer either a backorder option or a refund.

  2. Pricing and Payment
    All prices listed on our website, bigtopix.com, are in US Dollars (USD) unless otherwise stated. Prices may be subject to change without prior notice due to market fluctuations. Payment is accepted through various secure methods, including credit/debit cards and PayPal. Payments must be made in full before your order is processed and shipped.

  3. Order Processing
    Once you place an order with BigTopix, we will begin processing it immediately. Orders are typically processed within 1-2 business days. If there are any delays or issues with your order, you will be contacted promptly at the email address: contact@bigtopix.com or via phone: (+1) 408-474-4370. Please ensure that your contact details are correct when placing your order.

  4. Shipping and Delivery
    We offer shipping to various locations within the United States and internationally. Shipping costs are calculated based on the weight and delivery address of the items. After your order is processed, we will provide you with a tracking number so that you can monitor the delivery progress. Please allow 5-7 business days for domestic orders and up to 14 business days for international shipments. Delivery times may vary depending on your location.

  5. Returns and Refunds
    At BigTopix, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return your items within 30 days of receipt for a full refund or exchange. The items must be unused, in their original packaging, and in resellable condition. To initiate a return, please contact us at contact@bigtopix.com. Once your return is approved, we will provide you with further instructions. Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs.

  6. Defective or Damaged Products
    If you receive a defective or damaged product, please notify us within 7 days of receiving your order. We will promptly assist you in arranging a return, exchange, or refund for the damaged items. Please include photographic evidence of the damage when contacting us. We are committed to ensuring that our products reach you in perfect condition.

  7. Customer Service
    Should you have any questions regarding your order or need assistance with a product, our dedicated customer service team is here to help. You can reach us by email at contact@bigtopix.com or call our customer support hotline at (+1) 408-474-4370. Our business hours are from 9:00 AM to 6:00 PM (PST) Monday through Friday.

  8. Order Cancellations
    If you wish to cancel your order, please contact us as soon as possible. Orders that have already been processed and shipped cannot be canceled. If you cancel your order before it has been shipped, we will provide a full refund.

  9. Sales Tax
    Sales tax is applicable to orders shipped within the state of California, based on the applicable sales tax rate in your location. This will be automatically calculated during checkout. Orders shipped outside of California are not subject to sales tax.

  10. Promotions and Discounts
    BigTopix may offer promotions and discounts from time to time. These promotions will be listed on our website, and customers will be notified via email or social media channels. Please note that discounts or promotions cannot be combined unless explicitly stated in the offer terms.

  11. Intellectual Property
    All content on the bigtopix.com website, including product descriptions, images, and logos, is owned by BigTopix or our partners. No part of the website may be reproduced, copied, or used without express permission.

  12. Limitation of Liability
    BigTopix is not liable for any indirect, incidental, or consequential damages arising from the use of our products. We make every effort to ensure that all product descriptions and details are accurate, but we cannot guarantee that all information on the site is free from errors.

  13. Privacy and Security
    Your privacy is important to us. We use secure encryption to protect your personal and payment information. For more details, please refer to our Privacy Policy on our website.

  14. Amendments to This Policy
    BigTopix reserves the right to amend this sales policy at any time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting. We encourage you to review this policy regularly for updates.

Contact Us:
For any inquiries or assistance regarding your order, please contact us:

Thank you for choosing BigTopix for all your premium coffee grinder and accessory needs! We look forward to serving you and providing the best customer experience possible.