Return and Refund Policy

Customer satisfaction is our top priority. We strive to provide high-quality products and services, but we understand that there may be instances where returns or refunds are necessary. This Return and Refund Policy outlines the conditions and procedures for returning items and receiving a refund.

By purchasing from us, you agree to the terms stated below.

1. Eligibility for Returns

You may request a return within [7/14/30] days of receiving your order. To qualify for a return, your item must meet the following criteria:

  • The product must be unused, unwashed, and in its original condition.

  • The item must be returned in the original packaging with all tags, labels, and accessories included.

  • A valid proof of purchase or receipt must be provided.

Items that do not meet these requirements may be refused or subject to a restocking fee.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene, customization, or clearance status. These include:

  • Perishable goods (e.g., food, flowers)

  • Personal care items (e.g., cosmetics, toothbrushes)

  • Customized or personalized products

  • Gift cards or downloadable software

  • Clearance or final sale items (clearly marked at the time of purchase)

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our Customer Support team at returns@[yourdomain].com or call [Your Phone Number] within the return period.

  2. Provide your order number, reason for return, and any supporting photos if the item is defective or damaged.

  3. Our team will review your request and provide return authorization with shipping instructions.

  4. Pack the item securely in the original packaging and ship it to the address provided. You are responsible for return shipping costs unless the product was damaged, incorrect, or defective.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within [48–72 hours] of delivery. Include clear photos and a description of the issue. We will arrange for a replacement or a full refund at no additional cost to you.

5. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If the return is approved:

  • A full or partial refund will be processed using the original method of payment.

  • Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider.

In some cases, we may offer store credit instead of a direct refund. If your refund is denied, we will notify you and return the item to you at your expense.

6. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company or bank—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still have not received your refund, please contact us at billing@[yourdomain].com.

7. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. If you need to exchange an item, contact us within the return window. All exchange requests are subject to product availability.

8. Contact Us

For any issues or questions related to returns and refunds, please contact:

Address: 24 Meadowbank Close, United Kingdom
Phone: +44 1234 578469
Email: contact@bigtopix
Website: https://bigtopix.com

Thank you for shopping We appreciate your business and are here to ensure your satisfaction.